Product and order enquiries

For an order enquiry, include your order number and the email address used at checkout. For a product question, send the product name or page link so we can help you more efficiently.

Returns and replacements

Contact us before sending a return so we can provide the appropriate address and instructions. Do not use the sender address on the parcel unless we confirm it.

For a damaged, incorrect or faulty item, describe the issue and include photos or a short video where available. Our Returns & Refunds Policy explains the return process and 1-Year Replacement Guarantee.

Privacy and intellectual property

Use the same email address for privacy requests or intellectual-property concerns. Briefly describe your request and include any relevant page link or supporting information. We will handle it under the applicable policy.