1. Delivery destinations

We serve customers throughout Europe, including the United Kingdom, and across the Americas, including North America, Central America, South America and the Caribbean. Availability depends on the product, delivery address, carrier coverage and applicable restrictions. Enter your address at checkout to confirm the options available to you.

We may add other destinations as our delivery network expands. If checkout accepts your destination, this policy applies unless additional terms are clearly provided before purchase.

2. Order processing and delivery times

We normally prepare orders within 1–2 business days after payment is confirmed. Business days are Monday to Friday, excluding relevant public holidays. Pre-orders and products with a different lead time will show their schedule before purchase.

Typical transit estimates after dispatch are:

• Orders dispatched from a warehouse in your region: 3–7 business days.
• Cross-border deliveries to Europe, the United States and Canada: 7–15 business days.
• Cross-border deliveries to Mexico, Central America, South America and the Caribbean: 10–25 business days.

Processing time is additional to transit time. A product- or route-specific delivery estimate shown before purchase takes priority over these general ranges. Weather, customs checks, public holidays and carrier disruption can affect delivery, but do not remove your consumer rights.

If we cannot dispatch within the stated time, we will contact you with an updated estimate and offer the choice of agreeing to the delay or cancelling the unshipped items for a refund. If delivery is overdue, contact us so we can investigate and provide the remedy required by applicable law.

3. Shipping fees

Standard parcel charges are based on the merchandise subtotal after discounts:

• Europe, the United States and Canada: €4.99 below €25; free standard shipping on orders of €25 or more.
• Mexico, Central America, South America and the Caribbean: €9.99 below €49; free standard shipping on orders of €49 or more.

Where checkout uses another currency, the equivalent shipping charge and threshold are displayed in that currency before payment. Gift cards and delivery charges do not count towards the threshold.

Express delivery, remote-area delivery, oversized items and freight shipments may have separate rates. Any applicable exception or additional delivery charge will be disclosed on the product page or at checkout before you pay. Other destinations, when available, show their shipping rates at checkout.

4. Import duties and taxes

We cover import duties, import taxes and customs-clearance charges for the deliveries we offer. You should not be asked to pay additional import charges when your parcel arrives. Any tax included in or added to the purchase price is shown before payment.

If a carrier or customs authority requests an import payment, contact support@picklumora.com before paying where possible. If you have already paid a charge that we are responsible for, send us the receipt so we can arrange reimbursement. Some destinations require identification or tax information for customs clearance; we will request this only when needed for delivery.

5. Tracking and separate parcels

Every order receives tracking information after dispatch. If items ship in separate parcels, we provide a tracking number for each shipment. Carrier updates commonly take 24–72 hours to appear after a number is issued.

Orders may leave different warehouses and arrive on different days. We do not add an undisclosed shipping charge simply because we split an order.

6. Address changes and delivery problems

Check your delivery details before placing an order. For an address change, contact us promptly; changes may no longer be possible once a parcel has been handed to the carrier.

If a parcel is delayed, missing, damaged or marked delivered but not received, email us with your order number. Photos of damage or packaging, where available, can help us investigate. We will work with the carrier and arrange an appropriate solution. A tracking scan alone does not remove your consumer rights.

If delivery fails because of an incorrect address or an unclaimed parcel, we will discuss any actual redelivery cost or refund with you. We will not apply an undisclosed penalty. Our obligations for lost or damaged goods remain subject to applicable law.

7. Contact

Email support@picklumora.com for delivery support. We aim to reply within 2 business days.