1. Using the store

You must have the legal capacity to make a purchase, or appropriate permission from a parent or guardian where permitted by law. Provide accurate contact, billing and delivery details, and use only a payment method you are authorised to use.

Use the site lawfully. Do not introduce harmful code, interfere with security, impersonate another person, submit fraudulent orders or misuse another person’s information. We may restrict access where reasonably necessary to address misuse, without removing rights attached to an existing lawful purchase.

2. Products and availability

Product features, sizes, materials, colours, prices and any purchase limits are described on the relevant product page. Screen settings can affect colour appearance, but this does not excuse a product that materially differs from its description.

Stock may be limited. Adding an item to a cart does not reserve it unless a specific reservation service is expressly offered. If an item is unavailable, we will inform you and refund any payment for an item we cannot supply.

3. Prices, taxes and promotions

The total payable price, currency, applicable tax and delivery charges are shown before you place an order. We cover import duties, import taxes and customs-clearance charges for the deliveries we offer, as explained in our Shipping Policy.

Promotions apply only under the conditions displayed with the offer. Any minimum spend, product restriction, end date, quantity limit or rule on combining discounts will be disclosed before purchase. We do not apply an undisclosed fee or charge a higher price after you order without your agreement.

If we discover a pricing or description error affecting your order, we will contact you promptly and explain your options. Any correction or cancellation will be handled in accordance with applicable law; payments for items we cannot supply will be refunded.

4. Placing and accepting orders

An order acknowledgement confirms that we have received your order. Unless we expressly confirm acceptance earlier, we accept an order when we send the dispatch confirmation for the relevant items. Payment may be authorised or collected before dispatch.

We may decline an order where delivery is unavailable, stock is insufficient, payment cannot be verified or there is a reasonable fraud concern. We will explain any cancellation where permitted and promptly refund payments for declined or unfulfilled items.

We will provide an order confirmation that you can save, showing the relevant purchase details and policies. Changes to these terms do not retrospectively change an accepted order.

5. Delivery

We serve Europe, including the United Kingdom, and the Americas, subject to delivery options available for your address. Other destinations may become available through checkout. Processing times, transit estimates, tracking and shipping charges are set out in our Shipping Policy.

We are responsible for arranging delivery and for providing the remedy required if goods are lost, damaged or not delivered as agreed. Risk normally passes when you, or a person you nominate, physically receives the goods, subject to applicable law.

6. Returns and the replacement guarantee

We offer a 30-day return window and a 1-Year Replacement Guarantee for manufacturing or quality defects arising during normal use. The full conditions, costs and claim process are in our Returns & Refunds Policy.

These store benefits do not replace or shorten statutory cancellation rights, legal guarantees or remedies for faulty or misdescribed goods. No term on this site excludes a consumer right that cannot lawfully be excluded.

7. Privacy and third-party services

Our Privacy & Cookie Policy explains how we use personal information. Payment and other service providers may also apply terms to their own services. Links to third-party websites do not change our responsibility for products purchased from us.

8. Website content and customer reviews

Our Intellectual Property Rights page explains permitted use of the site’s content and third-party brand material. If you submit a review, you give us non-exclusive permission to display it in connection with the relevant product or store, subject to your privacy and other legal rights.

Reviews must reflect genuine experience and must not infringe another person’s rights. We may remove unlawful, abusive, fraudulent or unrelated material; we do not remove a genuine review simply because it is negative.

9. Responsibility and disputes

We remain responsible for our contractual obligations and any liability that applicable law does not allow us to exclude. Nothing here excludes liability for fraud, or for death or personal injury caused by negligence where such liability cannot be excluded.

For a complaint, email support@picklumora.com with the relevant details. We aim to reply within 2 business days and work towards a fair resolution. This does not require you to give up access to a court, regulator or available dispute-resolution service.

Mandatory protections in your country of residence continue to apply where the law provides them. These terms do not require you to bring a consumer claim exclusively in a foreign jurisdiction.

10. Updates and contact

We may update these terms for future purchases. The version applicable when your order is accepted governs that order, subject to mandatory law. If a provision is unenforceable, the remaining provisions continue to apply where lawful.

For questions about these terms, contact support@picklumora.com.