1. Changing or cancelling an order

Email support@picklumora.com with your order number as soon as possible. We will try to stop or amend an order before dispatch. If the parcel has already shipped, we will explain the available cancellation and return process. Dispatch does not remove any statutory right to cancel.

2. 30-day returns

You may request a change-of-mind return within 30 calendar days after delivery. Contact us with your order number or another proof of purchase. We will provide the appropriate return address and instructions; do not use the sender address on the parcel unless we confirm it.

For our additional voluntary return benefit, items must be unused, complete and in a condition suitable for resale. Please use the original packaging where available, or suitable protective packaging. Opening packaging alone does not remove a statutory cancellation right.

Send the item within 14 calendar days after we provide the return instructions. This procedure must not delay or restrict a statutory cancellation. Keep your proof of postage; a tracked return is recommended. We do not charge a restocking fee.

3. Statutory cancellation and product rights

Eligible EU and UK online purchases normally carry a 14-day right to cancel without giving a reason, starting after delivery. To exercise it, send a clear cancellation statement within the applicable period, then return the goods within 14 days of that statement. You may inspect goods as you would in a shop. A deduction may apply only for diminished value caused by handling beyond what is needed to check the goods, where the law allows it.

Personalised products, perishables and certain unsealed health or hygiene goods may have lawful cancellation exceptions. Any relevant exception will be explained before purchase. These exceptions do not remove rights relating to faulty or misdescribed goods.

You may use this optional cancellation wording: “I wish to cancel my purchase. Order number or item: ____. Date ordered: ____. Date received: ____. Name and address: ____.” Send it to support@picklumora.com. You do not have to use this wording.

If your local law provides a different or longer cancellation period, or additional remedies for faulty goods, those rights apply. The 30-day return window and our one-year guarantee do not replace them. In the EU, new goods generally carry a legal guarantee of at least two years; national rules may provide longer protection.

4. Return shipping costs

For a change-of-mind return, you pay the direct return shipping cost. For goods that cannot normally be returned by post, any required estimate of the return cost will be provided before purchase.

If an item is faulty, damaged on arrival, incorrect or covered by our replacement guarantee, we cover the necessary return and replacement delivery costs. Contact us first so we can arrange a suitable label, collection or reimbursement. We do not require you to pay a handling fee for a valid quality claim.

5. Refunds

For voluntary returns, we normally issue an approved refund within 5 business days after receiving and checking the item. Refunds go to the original payment method and reflect the amount actually paid, including any discount allocated to the returned item. We will explain any lawful deduction.

For a statutory cancellation, we issue the refund within the applicable legal deadline. For eligible EU and UK cancellations, this is normally 14 calendar days after notice; we may withhold it until we receive the goods or evidence of return, whichever happens first.

When a whole order is cancelled under an applicable statutory right, we also refund the standard outbound delivery charge. Any extra cost for an upgraded delivery service need not be refunded. For a voluntary change-of-mind return outside that right, the original shipping charge is not refunded unless required by law.

Banks and payment providers may take a further 5–10 business days to show a refund after we issue it. Contact us if it has not appeared after your provider’s stated processing time.

6. 1-Year Replacement Guarantee (Limited Warranty)

This guarantee is provided by the seller identified in the seller information at the end of this page. It covers products purchased directly from Picklumora for one year from delivery, if a manufacturing or quality defect develops during normal use.

We provide a new replacement at no charge and cover necessary return shipping, replacement delivery and related import charges. If the same model is unavailable, we will offer a comparable new replacement with your agreement, or refund the amount paid for the affected item.

The guarantee does not cover normal wear, accidental damage, misuse, use contrary to supplied instructions, or damage caused by improper repairs or modifications. An exclusion applies only where the problem was caused by that circumstance; third-party repair alone does not cancel cover for an unrelated defect.

• Email support@picklumora.com with your order number or proof of purchase and a description of the fault.
• Include photos or a short video where available. No warranty registration is required.
• Keep the item while we review the claim. We may arrange a return or reasonable inspection at our expense.

We aim to reply within 2 business days and normally dispatch an approved replacement within 5 business days after the necessary checks and any required return are complete. We will inform you of any delay. The remedy must be provided within any shorter period required by law.

A replacement continues under the remaining original guarantee period, without limiting any separate period or right that the law gives you for replacement goods. This limited warranty does not exclude implied warranties or mandatory remedies. You may have additional rights that vary by country, province or state.

7. Damaged, incorrect or faulty items

Report an issue as soon as you reasonably can so we can investigate. The 30-day change-of-mind window is not a deadline for all fault claims. You may be entitled to repair, replacement, a price reduction or a refund under applicable law, even after our commercial guarantee expires.

8. Contact

For returns, refunds or replacement support, email support@picklumora.com.